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Frequently Asked Questions

Hi everyone! We are so glad you found us!
You can find the answers to many frequently asked questions our customers have here.

 

Who owns Intrinsic Flair?

Intrinsic Flair is owned and operated by Kelly Gate. She curates and designs these show-stopping unique accessories.

 

When do new products load to the website? 

Drops are sporadic. It varies in day of week and time of day. Kelly tries her best to upload the products as soon as she receives shipment. However, there will be announcements on the Intrinsic Flair Instagram page @intrinsic.flair and the Intrinsic Flair Fan Page & BST page on Facebook.

 

When will my order/pre-order ship?

You will receive an email when your order ships.  Please check your email for tracking information. In stock items usually ship within the week!

***Pre-order shipping times can vary.  Please check your order for estimated completion date.

 

Lost or Stolen Packages

Intrinsic Flair is not responsible for damages that may occur to merchandise during shipping, including merchandise that is lost during transit. Contact your local post office, they usually know where it is or what has happened and when you will receive it! 

 

What is your Return/Exchange Policy? 

Our products are usually attached to their owners. All SALES are FINAL.

However, please let us know via email at intrinsicflairhelp@gmail.com if there has been a mistake on our end on an order. We would be happy to assist you in getting it right. Please do so within 7 days of purchase. Otherwise, we cannot honor your request.

 

Why Doesn't My Item Look Like What's On Website?

Colour Disclaimer: We strive to make our colors as accurate as possible but screen images are intended as a guide only and should not be regarded as absolutely correct.

Keep in mind that vintage and handcrafted items may have irregularities in color and imperfections such as missing threads and pulls.  We regard this as normal and believe they add character to the products. Please review all information and pictures. Feel free to contact us with any concerns or questions you may have prior to purchase. 

Again, we are so happy to have you here! Thank you for supporting Intrinsic Flair and the amazing artisans who make these gorgeous products! 

We Love Our Flairs